FAQs - Account
Select a question for which you would like additional information:
- Why should I set up an account?
- How do I create an account?
- How can I alter my account once it's created?
- Can I change my email address?
- What if I forgot my password?
- Is the information in my account safe and protected?
- How do I remove my name from your mailing list?
Although you are not required to set up an account to order, there are advantages to doing so. Most notably, you will not be required to reenter your name, billing, and shipping information each time you order. Other advantages include having access to all orders you have made, managing your wish list, and the ability to easily download any eBooks you previously purchased.
To create an account, simply click the "Sign Up" link at the top of every page and fill out the form. You will receive email confirmation that your account has been established.
If you have already created an account, it is easy to change any of your personal information, including email address. Simply log in and select the Account Settings tab. Your previously entered information will appear and you can modify it accordingly. To change your mailing address information, choose the Addresses tab and click on the appropriate address.
If you have an account but have forgotten the password, click on the link "Forgot Your Password?" directly below the space where you would normally enter your password on the sign-in page. You will be asked to enter your email address, and we'll send you instructions for setting up a new password right away.
Our website uses the latest version of the security software to protect your privacy. As an extra measure, we do not store your credit card information on your account. The credit card information is entered using a gateway system via secure connection.
If you receive an unwanted email from us, simply select the unsubscribe link at the bottom of the email(note: this may also exclude you from sales announcements and other notifications). If we sent you unwanted mail, contact our Customer Service department with your request.